Shipping & Returns

Service Delivery Standards

Once you have placed an order with the Edenvale you will receive a confirmation email from us to confirm that your order has been placed. Orders placed on a weekend or a public holiday will be processed on the next business day. On average, most orders will take up to 3 working days to be processed once the order is finalised (excepting Christmas, Easter periods and other periods of high demand). We are not open on the weekends so orders are only able to be processed and sent during working hours from Monday to Friday.

Pickup 
If Pickup has been selected, wait for confirmation that your order is ready for collection, and bring your confirmation email when you come to collect your order. PLEASE NOTE: Pick up hours are Monday to Friday between 9:30am and 4pm. Our warehouse is closed on Saturdays and Sundays. 

Shipping
This website offers standard shipping within Australia. Please note that Edenvale is not responsible for any delays caused by Australia Post or other shipping providers we may use from time to time, especially during high-volume seasons. Please note that all delivery times are estimated. If you are concerned with how long a delivery might take, please check the Australia Post Postage Calculator for an indication of how long a delivery may take to your address: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ . All parcels are sent from Sydney, NSW. The website is not liable for missing parcels due to any errors on the customer or Australia Post’s part. You should receive an email notifying you when your order has been shipped and details to track that item. Please note that Edenvale products are dispatched with Australia Post and are not insured. Once your order has left the warehouse, you will receive an Australia Post tracking number via email. While care is taken to package your order securely, we do not take responsibility for products damaged in transit. Australia Post may also deliver in split shipments or to a local post office for pick up by the receiver.

Re-delivery Cost
If a parcel is received back in our warehouse due to: incorrect address provided (postcode, state, street name, house or unit number); or, non-collection of parcel from post office, a re-delivery fee of $19.95 will apply to cover any return fees charged to us and the cost of re-delivery.

Cancellation
In the event of the cancellation of an order a non-refundable fee of $14.95 will be charged to cover the handling of your order and associated fees.